Keystone HVAC Inc.
236 Rinker Rd
Northampton, PA 18067
(610) 739-2904

Keystone HVAC @ Rheem
PA License #002330
Get a Tax-Credit-Qualifying System while you still have time!

Working with Keystone was the best experience we ever had working with a contractor on our home.

Marcus & Tammy, Allentown, PA

Choosing The Right Heating & Air Conditioning Dealer

Choosing The Right Heating & Air Conditioning Dealer

Taking some time up front to learn more about air conditioning and heating will save you time, frustration, and money when you choose a local company to repair or replace your HVAC system. When buying a new air conditioning and heating system, the contractor you select can affect on your satisfaction more than the brand of equipment you choose. Choosing a contractor when you have adequate time to do so systematically gives the best results—much better than picking one out of the phone book to respond to a heating or cooling emergency.

(1) Licensed, insured, longevity, and physical address
State or other required licenses. Make sure the HVAC contractor’s license is current, and see if the governing agency publishes a history of disciplinary actions or complaints you can see.

When considering a HVAC contractor, ask to see recent verification that they carry general liability to protect your property as well as worker’s compensation insurance on their employees. A small number of states (Texas, for example) do not require all employers to carry worker’s comp. Lack of adequate insurance could be a major headache for you if anyone gets hurt at your property.

Before you meet with potential contractors, you should check with your home/building insurance agent to ask if there are any other insurance considerations for the type of work you are considering.

Be sure to find out how long the contractor has been operating in the same city under the same name, and if the company has any additional operating names. Longer, of course, is better. The contractor should be provide a physical address, or some way to contact them other than a mobile phone number.

(2) Qualified, experienced And up-to-date
As heating and air equipment increases in efficiency and features, it gets more complex and requires better technicians. Select a HVAC contractor whose technicians are certified and have hands-on experience. Due to rapid advances in the industry, technician updates on equipment are essential. Four organizations that provide technical certifications and/or training are:

– HVAC Excellence
– NATE – North American Technician Excellence
– RSES – Refrigeration Service Engineers Society
– UA Star

Professional associations are another good way to screen for high quality local heating and A/C service companies. This can have a big influence on the caliber of technician that arrives at your home or business, how well your system works, and your overall experience. The three major professional HVAC associations include:

ACCA – Air Conditioning Contractors of America
ASHRAE – American Society of Heating, Refrigerating and Air-Conditioning Engineers
RSES – Refrigeration Service Engineers Society

(3) Comfortable to you
Ideally, the HVAC contractor you choose will install, maintain and repair your heating and air conditioning system for many years. You should pick one that has the kind of employees you will feel comfortable having in your home.

(4) Easy to reach by telephone
The local air conditioning and heating company you rely on should be easy to reach by telephone. They should also have a reliable system for reaching them after regular office hours, on weekends and holidays. Although not needed very often, when you do need emergency heating or cooling service, it helps to have it available from a company with whom you are already familiar.

(5) Relying on referrals
Generally regarding referrals, it’s best to get a consensus or have a selection process of your own. Why? If you rely on the experience of one neighbor, this may not be enough data. Although well intentioned, your neighbor may have a different situation in their home or different selection criteria than you do. If a lot of people recommend the same company, that is usually a very good sign.

Most HVAC contractors can provide a list of recent references from satisfied customers. If not, then you should cross them off your list and keep looking. Having knowledge of any unresolved complaints also provides a useful measure of contractor reliability. For general business performance, the Better Business Bureau provides useful information on both member and non-member companies. On their website, they provide a quick way to search a company’s basic history and complaints-resolved and un-resolved–using just the telephone number or the name of the business.

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